Return Policy

At Fejmo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible return policy to ensure your peace of mind. Please read our Return Policy carefully to understand the return process, eligibility criteria, and other important details.

1. Eligibility for Returns:

   • You may be eligible for a return if you have purchased the product directly from Bestu, within the specified return period.
   • The return period starts from the date of delivery and varies depending on the type of product. Please refer to the specific product listing or contact our customer support team for the applicable return period.

2. Return Process:

   • To initiate a return, please contact our customer support team within the eligible return period. They will guide you through the return process and provide you with the necessary instructions and documentation.
   • In some cases, we may require you to provide proof of purchase, such as the order number or receipt, to facilitate the return process.

3. Return Conditions:

   • The returned product must be in its original condition, unused, undamaged, and in its original packaging (including all accessories, manuals, and warranty cards).
   • Please ensure that the product is securely packaged to avoid damage during transit. We recommend using the original packaging whenever possible.
   • Products that are damaged due to improper use, negligence, or unauthorized modifications may not be eligible for return.

4. Return Shipping:

   • Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs.
   • We recommend using a reputable shipping service with tracking and insurance, as we cannot be held responsible for lost or damaged return shipments.

5. Refund Process:

   • Once the returned product is received and inspected, we will process the refund based on the original payment method used for the purchase.
   • Refunds will typically be issued within [insert timeframe] after the product is received and verified. Please note that the refund processing time may vary depending on your financial institution.

6. Non-Returnable Items:

   • Certain items are non-returnable for hygiene or safety reasons, such as earphones, personal care products, or software with a downloadable component. Please check the product listing or contact our customer support team for specific details.

7. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item following our return process and place a new order for the desired item.

8. Damaged or Defective Products:

   • In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue and provide instructions for returning the product, if necessary.

9. Cancellation Policy:

   • If you need to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, once the order has been shipped, it cannot be canceled and will be subject to the return policy.

10. Updates to the Return Policy:

• We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for shopping at Fejmo!